Cancellation Notification

Right to cancel

You have the right to cancel this contract within fourteen days without stating reasons.

The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the items.

To exercise your right to cancel, you must inform us

Y/O/U Label GmbH, Amstettner Strasse 34, 3362 Mauer, Austria, Fon +43.(0)677.63696098, Fax +43.(0)7475.53 551,

of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the attached sample cancellation form, although this is not mandatory.

The effects of cancellation

If you cancel this contract, we must refund all payments that we have received from you, including the delivery charges (excluding any additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery proposed by us), without delay and not later than within fourteen days from the date on which we received the notification of your cancellation of this contract. We will use the same means of payment for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; in any case, you will not incur charges for this refund.

We may withhold the refund until we have received the returned items or until you have provided proof that you have dispatched the items, whichever is received earlier.

You must return or deliver the items to us without delay, and in any case not later than fourteen days from the date on which you inform us of your cancellation of this contract.

The deadline shall be met if you send the items before the end of the fourteen-day period.

You will only have to cover any reduction in value of the items resulting from your having handled the items in a manner other than necessary to inspect the condition, characteristics and functioning of the items.

Sample cancellation form (Annex I B to the Distance and Off-Premises Contracts Act [FAGG])

Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it, either together with the items by post or by fax, or signed and scanned as a PDF, or you can copy the text into an e-mail and fill in the necessary data)


Y/O/U Label GmbH

Amstettner Strasse 34

3362 Mauer


I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following items:


  • Order number:


  • Ordered on (*)/received on (*)


  • Name(s) of the consumer(s)


  • Address of the consumer(s)


  • Signature(s) of the consumer(s) (only for notification in paper form)


  • Place, date